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Terms and Conditions

 

Slieve Apartments

Terms and Conditions of Booking and Accommodation

1. Introduction

 These Terms and Conditions are intended to protect both Slieve Apartments and its guests by clearly setting out the rights and responsibilities of all parties. They have been drafted to promote fair dealing, transparency and the efficient management of accommodation provided by Slieve Apartments. Nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded under the laws of England and Wales. 


These Terms and Conditions govern all reservations, bookings, and occupation of accommodation provided by Slieve Apartments.

By making a reservation, paying an invoice, occupying one of our properties, or acting on behalf of a Guest or organisation making a reservation, the Booking Party agrees to be bound by these Terms and Conditions.

These Terms apply to all bookings, including but not limited to:

  • Direct bookings with Slieve Apartments;
  • Bookings made via our website;
  • Bookings made through online travel agencies, including Booking.com and similar platforms;
  • Corporate bookings;
  • Local authority bookings;
  • Children's Trust bookings;
  • Housing association bookings;
  • Insurance and relocation bookings; and
  • Any other reservation accepted by Slieve Apartments.

Where a booking is made through a third-party booking platform, the terms of that platform relating to the booking process, payment processing or cancellation shall continue to apply. However, these Terms and Conditions shall govern the occupation of the accommodation and the responsibilities of the Booking Party and Guest during the stay, except where prohibited by law or expressly overridden by the third-party platform's mandatory terms.

If there is any conflict between these Terms and the mandatory terms of a third-party booking platform, the mandatory platform terms shall apply only to the extent of that conflict. In all other respects, these Terms shall prevail.

Slieve Apartments reserves the right to amend these Terms and Conditions at any time. The version in force on the date the reservation is confirmed shall apply to that booking unless otherwise agreed in writing.

 

2. Definitions

For the purposes of these Terms and Conditions:

Accommodation means any apartment, house, room, or other property managed or provided by Slieve Apartments.

Booking means any reservation accepted by Slieve Apartments.

Booking Party means the individual, company, local authority, trust, organisation, agency, insurer, relocation provider, or any other person or entity making, requesting, funding or paying for the Booking.

Guest means every individual authorised to occupy the Accommodation.

Occupant means any Guest or other person present at the Accommodation during the Booking.

Partner Organisation means any local authority, government department, Children's Trust, housing provider, charity, support provider or similar organisation arranging accommodation on behalf of a Guest.

Property means the Accommodation reserved under the Booking.

Booking Confirmation means any written confirmation issued by Slieve Apartments confirming acceptance of a reservation.

Checkout Time means the time stated within the Booking Confirmation or otherwise notified by Slieve Apartments.

Charges include accommodation fees, extension fees, cleaning charges, damage costs, contractor costs, locksmith charges, replacement costs, administration fees, statutory interest, debt recovery costs, legal costs (where recoverable), and any other sums payable under these Terms.

Working Day means Monday to Friday excluding public holidays in England.

 

3. Acceptance of these Terms

These Terms and Conditions form the entire agreement between Slieve Apartments and the Booking Party in relation to the Booking, unless otherwise agreed in writing.

A contract is formed when Slieve Apartments accepts a Booking and issues a Booking Confirmation, or otherwise confirms acceptance of the reservation in writing.

The Booking Party shall be deemed to have accepted these Terms and Conditions by any of the following actions:

  • requesting or making a Booking;
  • accepting a quotation;
  • issuing a purchase order;
  • confirming a reservation by email or other written communication;
  • making payment in full or in part;
  • permitting a Guest to occupy the Accommodation; or
  • continuing to occupy the Accommodation after these Terms have been provided.

Where a Booking is made through an online booking platform, acceptance of the Booking through that platform shall also constitute acceptance of these Terms and Conditions, insofar as they are consistent with the mandatory terms of the relevant platform.

The Booking Party warrants that the individual making the Booking has the authority to enter into this agreement on behalf of the organisation, company, local authority, trust or other entity they represent.

Where a Booking is made on behalf of another person or organisation, the person making the Booking confirms that they are authorised to act on behalf of that party and to bind that party to these Terms and Conditions.

If it is subsequently established that the individual did not have such authority, the individual making the Booking may remain personally liable for all Charges incurred unless Slieve Apartments agrees otherwise in writing.

No variation of these Terms shall be effective unless agreed in writing by an authorised representative of Slieve Apartments.

 

4. Booking Party and Guest Responsibilities

The Booking Party is responsible for the Booking from the time the reservation is confirmed until the Accommodation has been vacated, all keys or access devices have been returned, and all outstanding Charges have been paid.

Where the Booking Party is not the Guest, the Booking Party remains fully responsible for all obligations arising under these Terms and Conditions.

Without limitation, the Booking Party shall be responsible for:

  • payment of all accommodation charges;
  • payment of all approved booking extensions;
  • payment for any damage, loss or theft occurring during the Booking;
  • payment for excessive cleaning or specialist cleaning;
  • payment of contractor call-out charges arising from the actions or omissions of the Guest;
  • ensuring that all Guests comply with these Terms and Conditions;
  • ensuring that the Accommodation is vacated on or before the agreed Checkout Time; and
  • returning all keys, fobs, access cards and other security devices.

The Guest shall occupy the Accommodation only for lawful residential purposes and shall comply with all reasonable instructions issued by Slieve Apartments.

The Booking Party acknowledges that responsibility for the Booking cannot be transferred to the Guest without the prior written agreement of Slieve Apartments.

Where accommodation is arranged by a local authority, trust, housing provider, insurer, relocation company or other organisation, the Booking Party remains liable for all Charges even where funding, support, placement or other involvement with the Guest has ceased.

Termination of funding, support, placement or any other arrangement between the Booking Party and the Guest shall not terminate or reduce the Booking Party's obligations under these Terms and Conditions unless Slieve Apartments expressly agrees otherwise in writing.

The Booking Party shall take all reasonable steps to ensure that the Accommodation is returned to Slieve Apartments with vacant possession on or before the agreed Checkout Time.

Any failure by the Guest to vacate the Accommodation shall not affect the Booking Party's liability under this agreement.


 

Primary Responsibility of the Booking Party

The Booking Party acknowledges that its obligations under these Terms and Conditions are primary and independent of any obligations owed by the Guest.

The Booking Party shall remain fully liable for all Charges, losses, damages and other sums arising from the Booking, regardless of whether such Charges or losses were caused directly by the Guest, any visitor or any other person permitted to access the Accommodation by the Guest.

Slieve Apartments shall not be required to seek payment, compensation or recovery from the Guest before pursuing the Booking Party.

The Booking Party may recover any sums paid to Slieve Apartments from the Guest or any other responsible person at its own discretion, but this shall not affect the Booking Party's obligations under these Terms and Conditions.

Where the Booking Party is a local authority, trust, company, insurer, housing provider or other organisation arranging accommodation for a third party, the Booking Party accepts full contractual responsibility for the Booking until the Accommodation has been returned to Slieve Apartments in vacant possession and all outstanding Charges have been paid in full.



 

5. Bookings, Reservations and Payments

Reservations

All reservations are subject to availability and are not confirmed until accepted by Slieve Apartments.

Slieve Apartments reserves the right to refuse any reservation at its absolute discretion.

Any quotation provided by Slieve Apartments does not constitute acceptance of a booking and may be withdrawn at any time prior to confirmation.


Booking Information

The Booking Party is responsible for ensuring that all information provided at the time of booking is accurate and complete, including:

  • the full name of the Guest(s);
  • arrival and departure dates;
  • contact details;
  • billing information;
  • any special requirements; and
  • where applicable, the organisation or authority responsible for payment.

The Booking Party shall notify Slieve Apartments as soon as reasonably practicable of any changes to the booking.


Booking Amendments

Requests to amend a reservation are subject to availability and are not effective until confirmed in writing by Slieve Apartments.

Any amendment may result in revised accommodation charges.


Invoicing

Unless otherwise agreed in writing, invoices will be issued:

  • upon confirmation of the booking;
  • at the commencement of the stay;
  • periodically during extended stays; or
  • immediately following any additional charges incurred during the booking.

Additional invoices may be raised at any time for:

  • extensions to the booking;
  • damage;
  • excessive cleaning;
  • contractor attendance;
  • replacement items;
  • late checkout;
  • overstay charges; or
  • any other charges payable under these Terms and Conditions.


Payment Terms

Unless otherwise agreed in writing, payment is due within 14 calendar days of the invoice date.

The 14-day payment period constitutes the agreed payment term between the parties for the purposes of the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

Payment shall be made by bank transfer or by any other payment method approved by Slieve Apartments.

Payment shall not be regarded as received until cleared funds have been credited to the nominated bank account of Slieve Apartments.


Late Payment

Where payment is not received by the due date, Slieve Apartments reserves the right to recover, where legally applicable:

  • statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998;
  • statutory late payment compensation;
  • reasonable debt recovery costs;
  • contractual charges for professional time spent administering and recovering overdue accounts, including a charge equivalent to three hours of administrative time per overdue invoice; and
  • any legal or enforcement costs recoverable by law.

Interest shall continue to accrue until all outstanding sums have been paid in full.


Suspension of Services

Where any invoice remains unpaid beyond its due date, Slieve Apartments reserves the right to:

  • refuse future bookings;
  • decline requests for booking extensions;
  • require payment in advance for future reservations;
  • suspend non-essential services where appropriate; and
  • pursue recovery of all outstanding sums through legal or debt recovery proceedings.

The exercise of these rights shall not affect any other remedies available to Slieve Apartments.





 

6. Check-in, Occupation and Check-out

Check-in

Guests may only occupy the Accommodation from the agreed check-in date and time specified in the Booking Confirmation unless otherwise agreed in writing by Slieve Apartments.

Early check-in may be available by prior agreement and may be subject to an additional charge.


Occupation

The Accommodation shall be occupied only by the Guest(s) named in the Booking unless Slieve Apartments has given prior written consent for additional occupants.

The Accommodation must not be sublet, assigned, licensed or otherwise occupied by any person who has not been authorised by Slieve Apartments.

The Booking Party shall ensure that all Guests and visitors comply with these Terms and Conditions throughout the Booking.

Checkout

Guests must vacate the Accommodation by the agreed checkout date and time unless Slieve Apartments has confirmed an extension in writing.

The Accommodation shall not be regarded as vacated until:

  • all Guests have left the Property;
  • all personal belongings have been removed;
  • all keys, fobs, access cards and security devices have been returned (where applicable); and
  • vacant possession has been returned to Slieve Apartments.


Booking Party Responsibility

Where the Booking Party is not the Guest, the Booking Party remains responsible for ensuring that the Accommodation is vacated on time.

The Booking Party shall take all reasonable steps to recover possession of the Accommodation where a Guest refuses or fails to vacate.

The Booking Party's liability continues until the Accommodation has been returned to Slieve Apartments in vacant possession.

Termination of funding, support, placement, tenancy support, safeguarding arrangements or any other relationship between the Booking Party and the Guest shall not end the Booking Party's contractual obligations under these Terms and Conditions.


Extensions

Any request to extend a Booking must be approved in writing by Slieve Apartments.

Approval of previous extensions shall not create any entitlement to future extensions.

Where an extension is approved, additional accommodation charges shall apply at the agreed or prevailing nightly rate.


Overstays

Where a Guest remains in the Accommodation beyond the agreed checkout date without the prior written agreement of Slieve Apartments, the Booking Party shall remain liable for all costs arising from the continued occupation of the Accommodation.

Without limitation, Slieve Apartments may recover:

  • additional nightly accommodation charges;
  • late checkout charges;
  • administration costs;
  • additional cleaning costs;
  • contractor attendance costs;
  • legal costs where recoverable;
  • debt recovery costs; and
  • any financial loss arising from the inability to honour subsequent bookings or otherwise use the Accommodation.

These charges shall continue to accrue until the Accommodation has been returned to Slieve Apartments in vacant possession.


Refusal to Vacate

Where a Guest refuses to leave the Accommodation following the end of the Booking, Slieve Apartments reserves the right to take any lawful steps necessary to recover possession.

The Booking Party shall remain liable for all accommodation charges, costs, losses and expenses incurred by Slieve Apartments until possession has been recovered.

Nothing in these Terms shall require Slieve Apartments to commence legal proceedings before continuing to charge for the Accommodation.


Abandoned Property

Any belongings left behind following checkout may be removed and stored by Slieve Apartments.

Slieve Apartments may charge reasonable storage, handling and administration costs.

Items not claimed within 14 days of checkout may be disposed of, donated or otherwise dealt with at the discretion of Slieve Apartments unless required by law to retain them for a longer period.

Slieve Apartments accepts no liability for loss or damage to abandoned property except where caused by its negligence.




 

7. Guest Conduct and House Rules

General Conduct

Guests and their visitors must conduct themselves in a respectful and responsible manner at all times and must not engage in any behaviour that may cause nuisance, annoyance, distress, alarm or inconvenience to neighbouring residents, other guests or Slieve Apartments.

The Booking Party is responsible for ensuring that all Guests and visitors comply with these Terms and Conditions.


Respect for the Property

Guests shall take reasonable care of the Accommodation and all furniture, fixtures, fittings, appliances, equipment and furnishings provided.

The Accommodation must be kept in a clean, tidy and hygienic condition throughout the Booking.

Guests must promptly report any damage, maintenance issue or safety concern to Slieve Apartments.

Failure to report damage shall not affect the Booking Party's liability.


Visitors

Visitors are permitted only with the prior knowledge of the Guest and remain the responsibility of the Guest and Booking Party.

Slieve Apartments reserves the right to limit or prohibit visitors where necessary for safety, safeguarding, licensing, insurance or operational reasons.

Visitors must not remain overnight without the prior written consent of Slieve Apartments.


Maximum Occupancy

The number of occupants must not exceed the maximum occupancy stated for the Accommodation.

Additional occupants are not permitted without the prior written agreement of Slieve Apartments.

Unauthorised occupation may result in additional charges or immediate termination of the Booking.


Noise

Guests must keep noise to a reasonable level at all times.

Particular consideration must be given between the hours of 10:00 p.m. and 8:00 a.m.

Excessive noise, parties, disruptive behaviour or repeated complaints from neighbours may result in immediate termination of the Booking.


Parties and Gatherings

Parties, celebrations, events or large gatherings are strictly prohibited unless expressly authorised in writing by Slieve Apartments.


Smoking and Vaping

Smoking and vaping are prohibited inside all Accommodation.

Where smoking or vaping has occurred inside the Property, the Booking Party shall be liable for all associated costs, including but not limited to:

  • specialist cleaning;
  • odour removal;
  • replacement of damaged furnishings;
  • redecorating where necessary; and
  • any loss of income resulting from the Property being unavailable for subsequent bookings.

Smoking is permitted only in designated outdoor areas where provided and must be carried out responsibly with cigarette ends disposed of safely.


Alcohol, Drugs and Illegal Activity

Guests must not use the Accommodation for any unlawful purpose.

The possession, use, production or supply of illegal drugs is strictly prohibited.

The Accommodation must not be used for criminal activity, prostitution, county lines activity, drug dealing, storing stolen goods, fraud or any other unlawful conduct.

Where Slieve Apartments reasonably believes that illegal activity is taking place, it reserves the right to notify the Police or other relevant authorities immediately.


Violence and Abuse

Threatening, abusive, intimidating or violent behaviour towards staff, contractors, neighbours or other Guests will not be tolerated.

Slieve Apartments reserves the right to terminate the Booking immediately where such behaviour occurs.


Safeguarding

Where the Accommodation is occupied by vulnerable adults or children placed by a local authority, trust or other organisation, the Booking Party remains responsible for maintaining appropriate safeguarding arrangements throughout the Booking.

Nothing in these Terms transfers any statutory safeguarding duties from the Booking Party to Slieve Apartments.


Breach of House Rules

Where a Guest breaches these Terms and Conditions, Slieve Apartments may, at its discretion:

  • issue a warning;
  • require the behaviour to cease immediately;
  • require the removal of unauthorised visitors;
  • terminate the Booking with immediate effect;
  • require the Guest to leave the Accommodation; and/or
  • recover any resulting losses, damages or costs from the Booking Party.

Termination of a Booking shall not affect the Booking Party's obligation to pay all Charges due under these Terms and Conditions.



  

8. Damage, Cleaning and Additional Charges

General Responsibility

The Booking Party accepts full responsibility for all loss, damage, breakages, excessive wear, missing items and additional costs arising during the Booking, whether caused by the Guest, any visitor, contractor engaged by the Booking Party, pets (where permitted), or any other person attending the Accommodation at the invitation of the Guest.

The Booking Party shall pay the reasonable cost of repairing, replacing or reinstating any damaged or missing items together with any associated labour, contractor and administration costs.


Property Condition

Guests must take reasonable care of the Accommodation and return it in substantially the same condition as it was provided, allowing for fair wear and tear.

Fair wear and tear does not include accidental damage, negligence, misuse, deliberate damage or damage caused by failure to properly care for the Accommodation.


Damage

Without limitation, the Booking Party shall be responsible for damage to:

  • furniture;
  • flooring and carpets;
  • walls, ceilings and decoration;
  • televisions and entertainment equipment;
  • kitchen appliances;
  • white goods;
  • beds and mattresses;
  • doors and windows;
  • locks and security systems;
  • plumbing, heating and electrical systems where damage has been caused by misuse;
  • smoke detectors, heat detectors and fire safety equipment;
  • linen, towels and soft furnishings; and
  • any other fixtures, fittings or equipment provided within the Accommodation.

Repair or replacement will be charged at the reasonable cost incurred by Slieve Apartments.


Cleaning

The Accommodation must be left in a reasonably clean and hygienic condition.

Where additional cleaning is required beyond that reasonably expected following normal occupation, the Booking Party shall be liable for all associated costs.

This includes, but is not limited to:

  • excessive rubbish or waste;
  • food waste left within the Property;
  • staining of carpets, upholstery or mattresses;
  • bodily fluids;
  • blood contamination;
  • vomit;
  • smoke or vaping residue;
  • animal hair or odours where pets have not been authorised;
  • mould caused by misuse of the Property;
  • pest treatment made necessary by the actions of the Guest; and
  • specialist biohazard cleaning.


Waste Removal

Guests must dispose of household waste responsibly using the facilities provided.

Where Slieve Apartments is required to remove excessive waste, bulky items, abandoned furniture or fly-tipped materials, all associated costs shall be charged to the Booking Party.


Lost or Missing Items

The Booking Party shall be responsible for the replacement cost of any item removed from the Accommodation without the prior written consent of Slieve Apartments.

Replacement costs may include delivery, installation, programming, configuration or other associated expenses where applicable.


Keys and Security

Lost or unreturned keys, access cards, fobs or security devices must be reported immediately.

Where security has been compromised, Slieve Apartments may replace locks, reprogramme access systems or implement other security measures.

All associated costs shall be payable by the Booking Party.


Contractor Attendance

Where Slieve Apartments is required to instruct a contractor as a result of damage, misuse, negligence or breach of these Terms and Conditions, the Booking Party shall be liable for all reasonable contractor charges.

This includes, but is not limited to:

  • plumbers;
  • electricians;
  • locksmiths;
  • glaziers;
  • heating engineers;
  • pest control contractors;
  • drainage contractors;
  • cleaning contractors;
  • restoration specialists; and
  • emergency call-out services.


False Call-Outs

Where a Guest requests emergency attendance and no fault is found, or the issue has arisen due to misuse of the Accommodation or equipment, the Booking Party may be charged the contractor's attendance fee.


Loss of Revenue

Where damage, contamination, overstay or any breach of these Terms and Conditions prevents Slieve Apartments from honouring another booking or otherwise makes the Accommodation unavailable for occupation, the Booking Party shall be liable for the reasonable financial losses directly resulting from that unavailability, together with any additional costs reasonably incurred to mitigate those losses.


Right to Invoice

Slieve Apartments may issue an invoice for any costs arising under this section as soon as those costs have been identified or reasonably estimated.

Where the full cost is not immediately known, Slieve Apartments may issue a revised invoice once the final cost has been determined.

Payment shall be due in accordance with the payment terms contained within these Terms and Conditions.





 

9. Maintenance, Repairs and Right of Access

Reporting Maintenance Issues

Guests must report any defect, damage, maintenance issue or safety concern affecting the Accommodation as soon as reasonably practicable.

The Booking Party shall be responsible for any additional loss or damage resulting from a failure to report an issue promptly.


Emergency Repairs

Slieve Apartments may enter the Accommodation without prior notice where reasonably necessary to:

  • protect life or safety;
  • prevent damage to the Accommodation or neighbouring properties;
  • investigate suspected gas, water or electrical leaks;
  • respond to fire alarm activations;
  • deal with flooding or other emergencies; or
  • comply with legal obligations.


Routine Maintenance

Slieve Apartments may carry out routine maintenance, inspections, servicing, testing and repairs during a Booking.

Where practicable, reasonable notice will be given before access is required.

Guests shall provide reasonable access for:

  • gas safety inspections;
  • electrical safety inspections;
  • fire safety inspections;
  • appliance servicing;
  • pest control;
  • planned maintenance;
  • emergency repairs; and
  • inspections relating to damage or breaches of these Terms and Conditions.


Refusal of Access

Guests must not unreasonably refuse access where entry is required for safety, legal compliance, maintenance or emergency purposes.

Where access is repeatedly refused and this results in additional costs, delays or legal breaches, the Booking Party shall be liable for those reasonable additional costs.


Damage Caused by Misuse

The Booking Party shall be responsible for any repair costs resulting from the misuse, neglect or deliberate damage of the Accommodation or its contents by the Guest or any visitor.

This includes, without limitation:

  • blocked drains caused by inappropriate items being flushed or disposed of;
  • damage caused by misuse of electrical appliances;
  • damage resulting from interference with plumbing, heating or ventilation systems;
  • disabled or tampered smoke alarms;
  • forced entry caused by lost keys or lockouts; and
  • avoidable damage arising from failure to report defects promptly.


Utilities

Unless otherwise agreed in writing, the cost of normal domestic use of electricity, gas, water and broadband is included within the accommodation charge.

Guests must use utilities responsibly.

Where utility consumption is excessive or arises from misuse, negligence or deliberate waste, Slieve Apartments reserves the right to recover the reasonable additional cost from the Booking Party.

Examples include, but are not limited to:

  • deliberately leaving heating or air conditioning running continuously while windows or doors are open;
  • tampering with heating controls;
  • unauthorised charging of commercial vehicles or equipment;
  • excessive water use caused by negligence; and
  • interference with utility meters or equipment.


Internet Access

Where Wi-Fi is provided, it is supplied as a convenience only.

Slieve Apartments does not guarantee uninterrupted or error-free internet access and accepts no liability for interruptions caused by service providers, equipment failure or circumstances beyond its reasonable control.

Guests must not use the internet connection for any unlawful purpose or in a manner that may compromise the security or operation of the network.


Service Interruptions

Whilst Slieve Apartments will use reasonable endeavours to minimise disruption, temporary interruptions to utilities, internet services or facilities may occasionally occur due to maintenance, repairs or circumstances beyond our reasonable control.

Such interruptions shall not automatically entitle the Booking Party or Guest to a refund or compensation unless required by law.





 

10. Cancellations, Early Termination and Right to Refuse Accommodation

Cancellation by the Booking Party

Cancellation requests must be made in writing.

For bookings made through an online travel agency, including Booking.com, the cancellation policy selected at the time of booking shall apply. Any refunds will be processed in accordance with the terms of the relevant booking platform.

For direct bookings, the cancellation terms agreed at the time of booking or set out in the Booking Confirmation shall apply.

Where no specific cancellation terms have been agreed for a direct booking, Slieve Apartments reserves the right to charge for any losses reasonably incurred as a result of the cancellation, including any period during which the Accommodation cannot reasonably be re-let.


Early Departure

Where a Guest chooses to leave the Accommodation before the agreed checkout date, this shall not automatically entitle the Booking Party to a refund.

Any refund shall be entirely at the discretion of Slieve Apartments unless otherwise required by law or agreed in writing.


Early Termination by a Booking Party

Where a Booking Party wishes to end a booking before the agreed departure date, written notice must be provided to Slieve Apartments.

The Booking Party shall remain responsible for all accommodation charges up to the agreed checkout date unless:

  • Slieve Apartments agrees otherwise in writing; or
  • the Accommodation is re-let for the remaining period.

For local authorities, trusts, companies and other organisations arranging accommodation for third parties, ending funding or terminating a placement does not automatically terminate the Booking or the Booking Party's financial obligations.


Termination by Slieve Apartments

Slieve Apartments reserves the right to terminate a Booking immediately where:

  • these Terms and Conditions have been materially breached;
  • accommodation charges remain unpaid;
  • the Guest has caused serious damage to the Accommodation;
  • the Guest or any visitor has behaved in a violent, abusive or threatening manner;
  • criminal or illegal activity is suspected or has taken place;
  • anti-social behaviour has occurred;
  • the safety of staff, contractors, neighbours or other Guests is at risk; or
  • continued occupation is likely to result in damage, nuisance or reputational harm to Slieve Apartments.

Where appropriate, Slieve Apartments may require the Guest to leave the Accommodation immediately.

Termination shall not affect the Booking Party's liability for any outstanding Charges or losses arising from the Booking.


Refusal of Future Bookings

Slieve Apartments reserves the right to refuse any future booking from any Guest or Booking Party where previous bookings have resulted in:

  • unpaid invoices;
  • repeated late payment;
  • damage to Accommodation;
  • anti-social behaviour;
  • breach of these Terms and Conditions;
  • fraudulent activity;
  • abusive behaviour towards staff or contractors; or
  • any other conduct which, in the reasonable opinion of Slieve Apartments, presents an unacceptable commercial, operational or safety risk.


Exceptional Circumstances

Where a Booking cannot proceed due to circumstances beyond the reasonable control of either party, Slieve Apartments will work with the Booking Party in good faith to agree an appropriate outcome.

Nothing in this clause limits either party's rights under the Force Majeure provisions contained within these Terms and Conditions.


No Waiver

If Slieve Apartments chooses not to enforce any provision of these Terms and Conditions on one occasion, this shall not prevent it from enforcing the same provision or any other provision on a future occasion.






 

11. Liability, Indemnity and Insurance

Liability of the Booking Party

The Booking Party shall be responsible for all Charges, losses, damages, liabilities and reasonable costs arising from:

  • any breach of these Terms and Conditions by the Booking Party, the Guest or any visitor;
  • damage to the Accommodation or its contents;
  • failure to vacate the Accommodation on the agreed checkout date;
  • negligent, reckless or unlawful acts or omissions of the Guest or any visitor; and
  • any other loss directly arising from the Booking Party's failure to comply with these Terms and Conditions.

Indemnity

The Booking Party agrees to indemnify and keep indemnified Slieve Apartments against all reasonable losses, claims, liabilities, damages, costs and expenses (including reasonable legal fees, debt recovery costs and contractor costs where recoverable by law) arising directly from:

  • the actions or omissions of the Guest or any visitor;
  • any breach of these Terms and Conditions;
  • damage to the Accommodation;
  • failure to return vacant possession of the Accommodation; or
  • any claim brought against Slieve Apartments arising from the Guest's occupation of the Accommodation, except where such claim results from the negligence or breach of duty of Slieve Apartments.

Guest Property

Guests are responsible for their own personal belongings.

Slieve Apartments accepts no responsibility for the loss, theft or damage of money, jewellery, vehicles, personal possessions or other property belonging to the Guest or any visitor unless such loss has resulted from the negligence of Slieve Apartments.

Guests are encouraged to ensure that appropriate insurance arrangements are in place for valuable personal belongings.

Insurance

The Booking Party remains responsible for ensuring that any insurance required in connection with the Booking is maintained.

Nothing in these Terms shall require Slieve Apartments to insure the personal belongings of any Guest or visitor.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any liability that cannot lawfully be excluded or limited under the laws of England and Wales.

Subject to the above, Slieve Apartments shall not be liable for:

  • indirect or consequential losses;
  • loss of profits, business, contracts or opportunity;
  • interruption to business activities;
  • loss arising from utility failures, internet outages or events beyond its reasonable control;
  • inconvenience, disappointment or loss of enjoyment; or
  • losses arising from the acts or omissions of third parties.

Where liability cannot be excluded, the total liability of Slieve Apartments shall, to the fullest extent permitted by law, be limited to the total accommodation charges paid for the relevant Booking.

Duty to Mitigate Loss

Both Slieve Apartments and the Booking Party shall take reasonable steps to minimise any loss arising from a breach of these Terms and Conditions.

Nothing in these Terms shall permit either party to recover losses that could reasonably have been avoided.

Third-Party Rights

Except as expressly stated in these Terms and Conditions, no person who is not a party to this agreement shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

 

 

12. Data Protection, Privacy and Confidentiality

Data Protection

Slieve Apartments processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable data protection legislation.

Personal information will be collected, used and retained only where necessary for the administration of bookings, provision of accommodation, legal compliance, safeguarding obligations, security, fraud prevention and the legitimate operation of our business.

Further information regarding how personal data is processed is available in our Privacy Policy.


Information Sharing

Slieve Apartments may share information where reasonably necessary:

  • to administer a booking;
  • to comply with legal obligations;
  • to protect the safety or welfare of Guests, staff or members of the public;
  • to investigate suspected fraud or criminal activity;
  • to recover outstanding debts; or
  • where disclosure is otherwise permitted or required by law.

Where accommodation has been arranged by a local authority, trust, insurer or other organisation, Slieve Apartments may communicate directly with that organisation regarding matters relating to the Booking, including payment, property condition, safeguarding concerns, breaches of these Terms and Conditions and recovery of outstanding Charges.


Confidentiality

Where information relating to a Booking is confidential in nature, both Slieve Apartments and the Booking Party shall take reasonable steps to protect that information from unauthorised disclosure.

This obligation shall not apply where disclosure is:

  • required by law;
  • required by a court or regulatory authority;
  • necessary for safeguarding purposes;
  • necessary for debt recovery or legal proceedings; or
  • authorised by the person to whom the information relates.

CCTV

Where CCTV operates within or around a Property, it is used solely for legitimate purposes including security, crime prevention, health and safety, and the protection of persons and property.

CCTV will not be installed within private living areas, bedrooms or bathrooms.

Any CCTV footage will be managed in accordance with applicable data protection legislation.


Marketing

Slieve Apartments will not use personal information for marketing purposes without the appropriate consent or another lawful basis under applicable data protection legislation.

Guests and Booking Parties may opt out of marketing communications at any time.





 

13. Force Majeure

Neither Slieve Apartments nor the Booking Party shall be liable for any failure or delay in performing their obligations under these Terms and Conditions where such failure or delay results from an event beyond their reasonable control.

Such events may include, but are not limited to:

  • fire;
  • flood;
  • storm or severe weather;
  • pandemic or epidemic;
  • acts of terrorism;
  • civil unrest or riot;
  • war or armed conflict;
  • industrial action not involving the affected party;
  • interruption or failure of electricity, gas, water, telecommunications or internet services;
  • government action, legislation or restrictions;
  • natural disasters; or
  • any other event that could not reasonably have been foreseen or prevented.

The affected party shall notify the other party as soon as reasonably practicable after becoming aware of the event and shall take reasonable steps to minimise its impact.

Where a Force Majeure event continues for an extended period and makes performance of the Booking impossible or impracticable, either party may terminate the Booking by giving written notice.

Termination under this clause shall not affect:

  • any accommodation charges incurred before the Force Majeure event;
  • any outstanding invoices;
  • any liability arising before the event occurred; or
  • any rights or remedies that had already accrued prior to termination.

Slieve Apartments shall not be liable for any indirect or consequential loss arising from a Force Majeure event.




 

14. General Legal Provisions

Entire Agreement

These Terms and Conditions, together with any Booking Confirmation, quotation, agreed rates, or other written agreement issued by Slieve Apartments, constitute the entire agreement between the parties in relation to the Booking.

They supersede all previous discussions, negotiations, representations and agreements relating to the Booking.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remainder of these Terms, which shall continue in full force and effect.


Waiver

Failure or delay by Slieve Apartments to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or of any other right or remedy.


Assignment

The Booking Party may not assign, transfer or subcontract any rights or obligations under these Terms and Conditions without the prior written consent of Slieve Apartments.

Slieve Apartments may assign or transfer its rights and obligations where reasonably necessary in connection with the operation of its business.


Notices

Any notice required under these Terms and Conditions shall be given in writing and may be sent by email, post or any other agreed method of communication.

A notice shall be deemed received:

  • immediately if delivered by hand;
  • two Working Days after posting by first-class post within the United Kingdom; or
  • on the date of transmission where sent by email, provided no delivery failure notification has been received.


Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.


Jurisdiction

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms and Conditions.


Contact Details

All enquiries relating to bookings, invoices or these Terms and Conditions should be directed to Slieve Apartments using the contact details published on our website or included within the Booking Confirmation.

 

 

15. Additional Terms for Business, Local Authority and Organisation Bookings

The provisions of this section apply where the Booking Party is a company, local authority, government department, Children's Trust, housing association, insurer, relocation provider, charity, support provider, or any other organisation booking or funding accommodation on behalf of another person.

Where there is any inconsistency between this section and the general provisions of these Terms and Conditions, this section shall prevail.


Primary Contractual Responsibility

The Booking Party is the contracting party with Slieve Apartments and accepts full contractual responsibility for the Booking.

The Guest occupies the Accommodation on behalf of, or pursuant to arrangements made by, the Booking Party and does not replace the Booking Party as the party responsible for payment or performance of this agreement.


Payment Responsibility

The Booking Party remains solely responsible for payment of all invoices issued by Slieve Apartments, including but not limited to:

  • accommodation charges;
  • approved booking extensions;
  • damage;
  • specialist cleaning;
  • replacement items;
  • contractor costs;
  • locksmith charges;
  • legal costs where recoverable;
  • debt recovery costs;
  • interest and statutory compensation for late payment; and
  • any other Charges arising under these Terms and Conditions.

The Booking Party shall not withhold, delay or reduce payment because of:

  • internal approval processes;
  • delays in issuing purchase orders;
  • disputes with the Guest;
  • changes to funding arrangements;
  • changes in departmental budgets;
  • changes in social care or housing responsibility; or
  • any dispute between the Booking Party and any third party.

Purchase Orders

Where a purchase order is required by the Booking Party, it is the Booking Party's responsibility to ensure that a valid purchase order is provided promptly.

Failure to provide a purchase order shall not delay or alter the agreed payment terms unless expressly agreed in writing by Slieve Apartments.


Duty to Manage the Placement

The Booking Party remains responsible for managing the placement throughout the Booking.

This includes maintaining appropriate communication with the Guest and taking reasonable steps to address issues arising during the stay.

Where the Booking Party becomes aware of any matter that may affect the Booking, including safeguarding concerns, abandonment of the Accommodation, anti-social behaviour or an anticipated overstay, it shall notify Slieve Apartments as soon as reasonably practicable.


Responsibility for Vacant Possession

Where the Booking Party terminates funding, support, placement or any other arrangement with the Guest, the Booking Party remains responsible for ensuring that the Accommodation is returned to Slieve Apartments in vacant possession.

The Booking Party shall use all reasonable endeavours to secure the Guest's departure and return of the Property.

The Booking Party's obligations continue until:

  • the Guest has vacated the Accommodation;
  • all keys, fobs and access devices have been returned (where applicable); and
  • all outstanding Charges have been paid.

Overstays

If the Guest remains in occupation beyond the agreed checkout date for any reason, the Booking Party shall remain liable for:

  • additional accommodation charges;
  • late checkout charges;
  • administration costs;
  • contractor costs;
  • legal costs where recoverable;
  • debt recovery costs; and
  • any reasonable financial losses directly resulting from the continued occupation of the Accommodation.

Liability shall continue until vacant possession has been returned to Slieve Apartments.



 

Deemed Extension of the Booking

Where a Guest remains in occupation of the Accommodation beyond the agreed checkout date, whether or not the continued occupation has been formally authorised by the Booking Party, the Booking Party acknowledges that accommodation continues to be provided by Slieve Apartments.

If the Booking Party:

  • is aware, or ought reasonably to be aware, that the Guest remains in occupation;
  • fails to take reasonable steps to secure vacant possession of the Accommodation; or
  • requests, permits or acquiesces in the continued occupation of the Accommodation,

the Booking shall be deemed to continue until vacant possession has been returned to Slieve Apartments.

During any such period, the Booking Party shall remain liable for:

  • the applicable nightly accommodation charges;
  • any additional service or management charges;
  • all Charges arising under these Terms and Conditions; and
  • any reasonable financial losses directly resulting from the continued occupation of the Accommodation.

The Booking Party acknowledges that continued occupation of the Accommodation following the agreed checkout date does not require a new agreement between the parties and shall not relieve the Booking Party of its existing contractual obligations.

Nothing in this clause prevents Slieve Apartments from taking lawful steps to recover possession of the Accommodation or exercising any other rights or remedies available under these Terms and Conditions or at law.



 

Photographic and Documentary Evidence

Slieve Apartments reserves the right to prepare inventories, inspection reports, photographs, video recordings, contractor reports and other documentary evidence before, during and after a Booking.

The Booking Party agrees that such records may be used for the purposes of:

  • recording the condition of the Accommodation;
  • evidencing damage, excessive cleaning or missing items;
  • evidencing overstays or breaches of these Terms and Conditions;
  • supporting invoices or claims for payment;
  • responding to complaints or disputes; and
  • legal proceedings, debt recovery or insurance claims.

Reasonable photographic or video evidence may be obtained before check-in, during inspections, following checkout or after an incident has occurred. Slieve Apartments will not intentionally photograph or record Guests in private areas of the Accommodation except where reasonably necessary for safety, security or evidential purposes and permitted by law.



Electronic Communications and Acceptance

The Booking Party agrees that reservations, Booking Confirmations, purchase orders, invoices, quotations, approvals, instructions and other communications exchanged electronically, including by email or through an online booking platform, shall have the same legal effect as if made in writing and signed by the parties.

Acceptance of a Booking by email, through an online booking platform, by issuing a purchase order, by making payment, or by permitting a Guest to occupy the Accommodation shall constitute acceptance of these Terms and Conditions.

Electronic records maintained by Slieve Apartments relating to a Booking shall be admissible as evidence of the agreement between the parties, subject to applicable law.



Interest on Outstanding Sums

Where any sum payable under these Terms and Conditions remains outstanding after the applicable payment due date, Slieve Apartments reserves the right to charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where that legislation applies.

Where the Act does not apply, Slieve Apartments reserves the right to claim interest and reasonable recovery costs where otherwise permitted by law or agreed between the parties.

Interest shall accrue on all overdue sums, including accommodation charges, damage invoices, cleaning charges, contractor costs and any other Charges due under these Terms and Conditions, from the due date until payment is received in full.

The recovery of interest under this clause shall be in addition to, and not in substitution for, any other rights or remedies available to Slieve Apartments under these Terms and Conditions or at law.



Recovery of Charges

Slieve Apartments shall be entitled to recover any Charges directly from the Booking Party.

The Booking Party agrees that Slieve Apartments shall not be required to seek payment or compensation from the Guest before pursuing recovery from the Booking Party.

Any arrangements between the Booking Party and the Guest concerning reimbursement are entirely separate from this agreement and shall not affect the Booking Party's obligations to Slieve Apartments.


Cooperation

The Booking Party agrees to cooperate fully with Slieve Apartments in resolving any issue arising during the Booking.

This includes responding promptly to reasonable requests for information or assistance concerning:

  • safeguarding matters;
  • property damage;
  • anti-social behaviour;
  • emergency access;
  • overstays;
  • abandonment of the Accommodation;
  • recovery of possession; and
  • outstanding invoices.


 

Failure to Engage

The Booking Party shall respond promptly to all reasonable communications from Slieve Apartments relating to an active Booking, including but not limited to:

  • overdue payments;
  • booking extensions;
  • anticipated or actual overstays;
  • property damage;
  • safeguarding concerns;
  • complaints;
  • anti-social behaviour;
  • requests for access;
  • recovery of possession; and
  • any matter requiring the Booking Party's instruction or assistance.

Where the Booking Party fails to respond within a reasonable period, or where its failure to provide timely instructions, decisions or assistance causes Slieve Apartments to incur additional costs, delays or losses, the Booking Party shall remain liable for all reasonable costs and losses directly resulting from that failure.

Such costs may include, without limitation:

  • additional accommodation charges;
  • management and administration time;
  • contractor attendance;
  • legal or professional fees where recoverable;
  • debt recovery costs;
  • security or locksmith costs;
  • temporary accommodation or relocation costs;
  • additional cleaning or maintenance costs; and
  • any reasonable financial loss arising from delays in recovering possession of the Accommodation or making the Accommodation available for future bookings.

Nothing in this clause limits Slieve Apartments' right to take such lawful and reasonable action as it considers necessary to protect its property, guests, staff, contractors and business interests where the Booking Party cannot be contacted or fails to provide timely instructions.


Indemnity

The Booking Party shall indemnify Slieve Apartments against all reasonable losses, liabilities, costs and expenses arising directly from the acts or omissions of the Guest or any visitor, except where such losses result from the negligence or breach of duty of Slieve Apartments.


Continuing Liability

Termination of a placement, support arrangement, funding agreement or referral shall not release the Booking Party from its obligations under these Terms and Conditions.

The Booking Party remains liable until all contractual obligations have been fulfilled and all outstanding Charges have been paid in full.



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