Slieve Apartments ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• visit our website;
• make a booking directly with us;
• stay in one of our properties;
• contact us by telephone, email or online;
• make a booking through a third-party booking platform such as Booking.com; or
• are referred to us by a local authority, trust, company, insurer or other organisation.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

Data Controller: Slieve Apartments

Email: contact@slieveapartments.com

Telephone: 07454 190 420

Website: www.slieveapartments.com

Postal Address: 16 The Slieve, Birmingham, B20 2NR

Depending on how you interact with us, we may collect:

• Name
• Date of birth (where required)
• Identification documents where legally required

• Address
• Email address
• Telephone number

• Arrival and departure dates
• Property booked
• Number of guests
• Booking reference
• Booking history
• Special requests

• Invoice details
• Payment status
• Bank transfer information
• Billing details

We do not store full debit or credit card details where payments are processed by third-party payment providers.

Where accommodation is arranged by a local authority, Children's Trust, insurer, employer or other organisation, we may receive information necessary to administer your booking.

When you use our website we may collect:

• IP address
• Browser type
• Device information
• Cookies
• Website usage statistics

We collect information:

• directly from you;
• from someone booking on your behalf;
• through Booking.com or another online travel agency;
• from local authorities or other referral organisations;
• through emails and telephone calls;
• through our website;
• through invoices and payment records.

We use your information to:

• manage reservations;
• provide accommodation;
• communicate with guests and booking parties;
• process invoices and payments;
• verify identities where necessary;
• comply with legal obligations;
• maintain the safety and security of our properties;
• investigate complaints;
• recover unpaid invoices;
• prevent fraud;
• improve our services.

We process personal information under one or more of the following lawful bases:

• performance of a contract;
• compliance with legal obligations;
• legitimate business interests;
• consent (where required).

We may share information with:

• Booking.com and other booking platforms;
• payment providers;
• local authorities or organisations responsible for your booking;
• maintenance contractors where necessary;
• cleaning contractors where necessary;
• insurers;
• solicitors;
• debt recovery agencies;
• law enforcement agencies;
• regulators where legally required.

We do not sell your personal information.

Where we provide accommodation arranged by a local authority, Children's Trust or similar organisation, we may share information where reasonably necessary to safeguard children, vulnerable adults, staff or members of the public.

Where CCTV is installed at or around our properties, it is used for:

• crime prevention;
• security;
• health and safety;
• protection of guests, staff and property.

CCTV is not installed within private living areas, bedrooms or bathrooms.

Footage is retained only for as long as reasonably necessary unless required for legal proceedings or criminal investigations.

We retain personal information only for as long as necessary.

Retention periods vary depending on the type of information and legal requirements.

For example:

• booking records;
• invoices;
• accounting records;
• correspondence;
• complaint records;
• legal documentation.

Some financial records may be retained for up to six years or longer where required by law.

We take appropriate technical and organisational measures to protect personal information from:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure;
• destruction.

We do not routinely transfer personal information outside the United Kingdom.

Where this becomes necessary, appropriate safeguards will be implemented in accordance with UK data protection legislation.

You may have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion of information where applicable;
• object to certain processing;
• request restriction of processing;
• request transfer of your information where applicable;
• withdraw consent where processing is based on consent.

Some rights are subject to legal exemptions.

Our website uses cookies to improve functionality, analyse website traffic and enhance user experience.

You can manage cookie preferences through your browser settings.

Please see our Cookie Policy for further information.

Our website may contain links to third-party websites, including Booking.com and other booking platforms.

We are not responsible for the privacy practices or content of those websites.

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information about making a complaint can be found on the ICO website.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website together with the date it became effective.

Continued use of our website or services following publication of an updated Privacy Policy constitutes acceptance of the revised policy where permitted by law.

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Slieve Apartments

Email: contact@slieveapartments.com

Telephone: 07454 190 420

Website: www.slieveapartments.com

Postal Address: 16 The Slieve, Birmingham, B20 2NR